The Steps to Follow

Environmental policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide free global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 2-3 days, arriving within a week thereafter to the UK or Europe and in one to two weeks to North America. Other destinations may vary (please allow up to three weeks).

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.

 

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

 

Customs

We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery.

 

Got another question?

Please contact me on info@upmondo.com with any other questions.

Care and handling of your paper Giclée print on arrival

Our Giclée prints are built for durability. However if you want to ensure your print's longevity, basic care measures should be followed.

All our prints ship rolled and unframed in sturdy tubes. We recommend unrolling your print and taking it straight to the framer. If this cannot be done immediately, after unrolling it, please use two hands to support your print to prevent bending. Any creases in the print will be permanent.

Please keep your new print covered until it is framed to avoid damage. Be careful of water, hard objects and adhesives being anywhere near to the print, as these can damage and scratch the surface. Try not to use your hands to wipe off any dust, as this can also cause surface damage. 

After framing, try to keep your print away from direct sunlight, as UV rays can affect the quality of the colours over time.